I. Lenin & V.R. Rajesh
Page No.: 1 - 7
VIijay Anant Kulkarni
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Pandey Gayatri & Das Pramod Kumar
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Azad Ahmad Andrabi
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B.P. Singh
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Rajeev Kaushal
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Kamini Sharma
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Shubha Maheshwari
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Russell Al Farabi
Page No.: 65 - 73
Ravula Sarvani
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Gopal K Kalkoti
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Reni Francis
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Saradindu Bera & Ramakanta Mohalik
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Ayesha Abrar
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Kavita Kalkoti
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Mohd Zubair Kales & Jyoti Parihar
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Manas Kumar Das
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Ritu Madhan & Dhara Padia
Page No.: 164 - 170
Sudhindra Roy
Page No.: 171 - 179
Ritendra Roy
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S. Dash, M.Raj & S.Padhi
Page No.: 188 - 192
Sangeeta Kumari Barwal & Kavita Sharma
Page No.: 193 - 202
Asawari Fartade, Madhukar Fartade & Sunita Borde
Page No.: 203 - 212
Sumit Goklaney
Page No.: 213 - 218
Sumit Goklaney
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Ajay Kumar Ramdas Ingale
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Neeraj Aggarwal
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Sandeep Rajendra Sahu
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Nidhi Seth
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Namesh Kumar
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Himanshoo Kumar Sharma
Page No.: 266 - 273
Bhalchandra B Bhave
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Ganesh Prasad, Anupam Raj & S.B. Mishra
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Jaspal Singh
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Prabhjot Kaur
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Sujay Madhukar Khadilkar
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Increasing competition due to globalization, increasing demands of the customer are changing the dynamics of running the business. It’s not enough to meet the customer expectations and satisfying their needs, but to delight them by providing extra services which add value to the overall organization. In this paper researcher is in search for finding the level of satisfaction of customer and to know the expectations of customers regarding the after sales services of Maruti Suzuki in Pune city. For the purpose of research, researcher has used primary and secondary sources of data. This data has been analyzed by using analysis tools. The expected results will help the organization to know its strengths and weakness, to serve the customer in better way and to delight the customer.
Rupal Shah
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B. S. Parimal
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Prof. Pote B. S.
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Radhakrishnan T.T.
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